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Enterprise Application Integration > News
Enterprise application integration (EAI) is being used as a knowledge management strategy, tying together critical bits of information gathered from various systems throughout the enterprise. All of the information far-flung across the enterprise and the need to communicate with outside firms make enterprise application integration tools all the more valuable to managing knowledge effectively.

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Strike Graph boosts security compliance with VerifyAI

New security compliance software gives businesses flexibility and control for audits

TELUS International and eGain collaborate to offer elevated CCaaS with KM and AI

Key benefits include up to 50% reduction in agent training time; up to 35% enhancement in first-contact resolution; and up to 70% deflection of agent-assisted service requests

Ada improves its AI Agent for customer service

New capabilities make Ada's AI Agent smarter, more trustworthy, and capable of reasoning like a top performing human agent

Yext adds AI-led recommendation capabilities to revolutionize search strategies

Yext announces Listings Recommendations, delivering AI-led insights to help customers accelerate discoverability and customer engagement

Alation Workflow Automation closes data governance gaps

Automation Bots boost data steward productivity

PolyAI secures $50M in recent funding round to transform outcomes in high-call-volume organizations

The company provides AI-powered, voice-based customer support

Messagepoint introduces AI-powered translation capabilities

Messagepoint's latest version includes key capabilities that ensure accuracy while accelerating translation processes for customer communications

Recall.ai eases proprietary AI integration with meeting platforms

Following the company's 10x growth in the past year, the funding will propel Recall.ai's ambition to provide engineers with the means to integrate with any popular meeting platform

Agiloft powers new GenAI Prompt Lab to bolster contract lifecycle management

Agiloft's new GenAI Prompt Lab capabilities power unmatched connectivity between contracts, generative AI large language models, and the people using them

The White House issues set of AI principles to support workers

According to the Biden administration, this initiative underscores the administration's commitment to ensuring AI technologies strengthen worker empowerment and well-being while addressing risks to workers

Coveo expands partnership with Genesys to empower contact center agents with various types of AI

Coveo for Genesys Cloud is now available on Genesys AppFoundry

Veritext Legal Solutions adds support for workers comp and insurance in new Smart Summary update

Company's AI-generated, secure, editable transcript summary now offered formats specific to workers' compensation and insurance litigation

QorusDocs injects AI intelligence into proposal processes with QPilot

QPilot is a specialized tool that utilizes an enterprise's CRM records and private data to drive decisions and team productivity with security at the forefront, according to the company

Precisely expands its data enrichment and geo addressing portfolio

New global Address Fabric and Property Attributes offerings help customers access unparalleled location-based insights, supercharged by the PreciselyID

Zuora plans to acquire Togai to boost usage-based offerings

Acquisition empowers developers and finance teams to accelerate usage-based offerings

Gray DI uses AI to drive growth and efficiency in higher education with the release of AI Reports

AI Reports provides an easy-to-understand text summary of more than 50 metrics enabling provosts, deans, and higher-education decision-makers to pick the right academic programs

AppDirect to acquire Builtfirst to become the top-tier destination for marketplace platform technology

Builtfirst joins AppDirect to combine expertise and accelerate growth

SmartBug Media provides Zendesk to HubSpot Service Hub migration solution

Solution guides organizations in maximizing the value of HubSpot by driving customer success at scale throughout the entire customer lifecycle

Dataiku Answers empowers teams to develop custom AI chatbots

Dataiku Answers brings secure, tailored, and scalable conversational AI to the enterprise 

Elastic introduces AI-driven security analytics to redefine SEIM

Prioritize attacks, not alerts, with new Attack Discovery capability, powered by Search AI