Clarabridge CX Analytics launches AWS Contact Center Intelligence solution

Clarabridge CX Analytics with integrated AWS CCI call analytics capabilities provides a holistic voice-of-the-customer platform

NCI to support GSA as federal IT leader after the award of $807 million contract

Company will leverage its NCI Empower AI-as-a-Service platform to support agency-wide innovation

COVID-19, digital transformation, and the Moderna model

Marco Iansiti, professor of Business Administration at Harvard Business School and co-author of "Competing in the Age of AI," discussed the COVID-19 vaccination process at KMWorld Connect 2020

Klaviyo collaborates with PrestaShop to offer automated ecommerce solutions

Starting today, PrestaShop merchants can automate personalized owned marketing fueled by data

Veritone and Alteryx form partnership to deliver AI-powered insights from unstructured video and audio-based data

Integration enables Alteryx customers to gain unparalleled insight into unstructured data sources

Jellyfish receives $31.5 million in funding round, empowering the company to boost its engineering management platform

Led by Insight Partners, the new investment will accelerate Jellyfish's mission to help engineering leaders align engineering work with strategic business objectives

Pega snaps up cloud-based, real-time speech analytics solution

Qurious.io's SaaS offering uses speech-to-text, NLP, and emotion detection capabilities to analyze the dialog

ServiceNow eyes acquisition of Element AI

Element AI enhances ServiceNow's commitment to building the world's most intelligent workflow platform, making work, work better for people

2020 KM Promise Award Winner: expert.ai

The winners of the KM Promise and KM Reality awards are designed to celebrate the success stories of knowledge management

KMWorld Connect 2020 opening keynotes look at how to succeed during disruptive times

At KMWorld Connect 2020, Key lessons learned earlier times of disruption and transformation, analyst and author Charlene Li shared lessons about disruption and transformation, and why now is the perfect time to innovate

Using speech technology to make real-time decisions at KMWorld Connect 2020

This talk covered the work Franz does to analyze spoken conversations between customers and CRM or call center agents in mission-critical applications along with the additional challenges of making sure speech-to-text technology can deal with domain concepts

Infragistics provides new version of its UX and UI solution to support Microsoft’s latest release of the .NET platform

Enterprise-grade UI/UX toolkit innovates new products for cross platform app development

Are we approaching the end of search?

David Seuss discusses search at KMWorld Connect 2020

Blue Prism accelerates intelligent automation for cloud users on Microsoft Azure

Delivers on Blue Prism's vision of giving customers end-to-end automation solutions spanning IT environments, including on-premise, hybrid, public cloud, and SaaS

Khoros buys Topbox to supercharge AI CX management

Supports the growing CX market, which is expanding rapidly as enterprises realize the urgent need to transform the way they listen to and engage with customers

HelpSystems scoops up FileCatalyst

Leader in large-file transfer acceleration complements strong suite of managed file transfer and robotic process automation solutions

Get acclimated to the new world of document management

Modern document management extends traditional document management into new forms of communication, intelligence, and security

KnowledgeLake introduces intelligent document processing with AI

Cloud-native platform enables organizations to intelligently capture, classify, and extract data from documents in high volume environments

New partnership between Ephesoft and JIFFY.ai

Focuses on cloud, low-code technology solution to accelerate loan and mortgage document processing

Xecuit releases Slack app for improving employee morale as companies switch to remote work

Kooler sparks the unique team building experience remotely