CXone Expert integrates with ChatGPT to transform AI-powered customer service  

This integration of CXone Expert and OpenAI's generative modeling enables consumers to resolve issues with human-friendly automated self-service

SugarCRM empowers B2B companies with new self-service capabilities

Now business-to-business customers can connect with brands effortlessly, while brands optimize every customer interaction to fuel growth

Zeta Alpha boosts GPT with enterprise search and knowledge management capabilities

Users experience tenfold productivity gains through improved AI-powered enterprise search and knowledge management

Hanzo debuts Command Center for ediscovery within Slack

Hanzo brings frictionless enterprise ediscovery to the Slack digital HQ with the first application dedicated to helping legal teams create matters and perform legal holds from within Slack for Slack and Google Workspace data

DigiCert launches Trust Lifecycle Manager to unify the management of digital trust

Full-stack solution unifies CA-agnostic certificate management, private PKI services, and public trust issuance for seamless digital trust infrastructure

Evisort debuts new brand strategy that focuses on reimagining contract intelligence and legal technology

Refreshed website and product design reinforce industry commitment to providing prescriptive insights and actionable contract intelligence

Casepoint achieves StateRAMP Authorization

Positioning the company as a trusted partner in government for eDiscovery, enforcement, FOIA/Public Record Requests, and congressional inquiries

LumApps adds QR Code feature to simplify the mobile app onboarding process

New tool enables organizations to engage frontline workers by generating personalized, time-limited invitations that automatically sign employees into their LumApps account

ThriveCart secures $35M investment to further support the thriving creator community

Investment will allow ThriveCart to accelerate product roadmap, grow team, and create best-in-class cart experiences for digital product sales

Yext integration with Apple Business Connect empowers companies to better manage their digital footprint

The integration includes support for updates at scale and gives Yext customers greater control over their presence on Apple Maps

Jitterbit accelerates workflow integration and automation with latest release

New Harmony features offer more connectivity options and seamless management of automated workflows—all in one unified platform

Lucidworks and Google Cloud expand partnership to streamline online product discovery

The expanded partnership accelerates search relevance and reduces search abandonment for ecommerce shoppers

Lexalytics expands language accuracy and capabilities to its NLP platform

New and improved language capabilities provide greater accuracy and features for 11 non-English languages

Verint embeds appointment scheduling capabilities from Qudini into its Customer Engagement Platform

New solution for contact centers, stores, and branches to drive elevated holistic customer experiences

PagerDuty Status Pages empowers customers to respond quickly during large-scale incidents

Integrated, intuitive feature saves time and money, aligning technical and customer-facing teams

Coho AI announces funding round of $8.5M, empowering B2B SaaS companies to “lift the hood” on customers' usage data

Fueled by Eight Roads and TechAviv, Coho AI helps companies utilize data to induce PLG practices for GTM and product teams

LiquidText Enterprise Edition provides document management integration and greater security

The platform offers even greater productivity and efficiency improvements

Kyocera Document Solutions unveils new devices in its A4 portfolio reinforced with the latest security innovations

Customers can have peace of mind knowing that their valuable information is secure

Strata Identity announces membership in the World Wide Web Consortium (W3C)

Software company will work with members on initiatives for shaping the future of identity orchestration in the cloud

Apptio, Inc Acquires Cloudwiry to amplify the FinOps space

Apptio extends its market leadership in FinOps, strengthening cloud savings automation with new acquisition