KMWorld 100 Companies That Matter in Knowledge Management 2024
13 Mar 2024
We think these companies play a pivotal role in shaping the future and bringing relevancy to how knowledge is harnessed and made useful across diverse sectors. They are committed to driving efficiency and effectiveness through KM to organizations of all types.
Personalization to support customer engagement and boost revenue
13 Mar 2024
Over time, consumers have become accustomed to personalized results when they search for products and services. They are demanding that the brands they deal with have a deep understanding of their individual needs.
Using Generative AI for real-world KM solutions
13 Mar 2024
The overarching utility derived from GenAI capabilities relies on organizations' proficiency to reduce redundancy to minimize inaccuracies, monitor outputs, and trace responses to the underlying data sources from which their responses are produced.
Promises and Perils of AI for Enterprise Knowledge Management
12 Feb 2024
This survey reveals both excitement and trepidation around enterprise AI adoption for knowledge management. Long-standing problems around information access, data quality, and speedy acquisition of needed information are the puzzle pieces that AI has the potential to solve.
Overcoming data silos: A range of options
08 Jan 2024
The options are many and varied when it comes to taming silos. The specific approach should depend on the use case, the organization's existing knowledge assets, and the strategic goals.
Modern KM tools and techniques for collaboration
08 Jan 2024
Modern collaboration means and mechanisms ultimately make it easier, less risky, and more productive for organizations to work together within business units, between them, and between organizations. Constructs such as data mesh architecture, data fabric architecture, data access governance platforms, data catalogs, and process automation solutions are based on sharing information between parties—and make doing so tenable.
The future of KM is not simply AI
08 Jan 2024
Until KM systems can achieve trust in AI, a totally AI-centric workplace will be a fantasy. The future of KM will be based on collaborative work habits, fueled by technology that encourages knowledge sharing, enhances productivity, supports employees to have a healthy work life, and accepts that not every aspect of knowledge management is technology-reliant.
KMWorld Readers' Choice Award Winners 2023
02 Nov 2023
It borders on the incredible the speed at which KM tools, products, and services have evolved recently, creating challenges for those charged with identifying the best ones for their KM projects. We hope that our Readers' Choice winners' list will be a resource for you to choose wisely.
The future of knowledge management: Talking to documents with generative AI
02 Nov 2023
The fundamental pillars of KM—taxonomies, domain-specific data models, knowledge extraction, search, and text analytics—are as pertinent today as they ever were. Now, generative AI has rendered these constructs much more accessible to the enterprise. Its long-standing utility will be determined by surmounting models' tendencies to generate contrived, inaccurate responses while embedding them into core KM processes.
KMWorld Trend-Setting Products of 2023
07 Sep 2023
To help showcase advanced products and services, each year, KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.
Data governance solves multiple KM challenges
07 Sep 2023
Organizations are recognizing that effective data governance is ultimately more of a benefit than a burden. It increases efficiency by delivering trusted data, improves business processes, decreases data downtime, and reduces compliance risk. It also promotes data literacy throughout the enterprise.
AvePoint: Collaborate with Confidence
07 Sep 2023
AvePoint's Confidence Platform is the most advanced platform for SaaS and data management, purpose-built to migrate, manage, and protect SaaS applications and data, enabling transformation, governance, and compliance.
eGain - Eliminating content, knowhow, and analytics silos, creating one trusted source for AI-infused knowledge
07 Sep 2023
An end-to-end solution that unifies and orchestrates all the building blocks needed for modern, KM, infused with conversational and generative AI, the Hub eliminates content, knowhow, and analytics silos, creating one trusted source for knowledge.
Lucidworks Integrates Generative AI with Fusion to Make Search a Superpower
07 Sep 2023
Lucidworks can now seamlessly integrate with any large language model (LLM) and provide the necessary guardrails to validate Generative AI responses, ground them in truth, and minimize errors such as hallucinations.
Create Superior Digital Client Experiences with M-Files Hubshare
07 Sep 2023
By enabling better visibility and information control across systems, repositories and stakeholders, M-Files provides organizations with a competitive advantage as they deliver higher-quality work with lower risk.
RightAnswers—Better Knowledge Knowledge Management Means Better Customer Support
07 Sep 2023
RightAnswers gives you the flexibility to connect all available knowledge sources and deliver relevant information to your customers, contact center agents, and across the enterprise. Discover the power of connected knowledge!
JOIN US AT KMWORLD NOVEMBER 6–9, 2023 JW MARRIOTT WASHINGTON, D.C.
07 Sep 2023
It's an exciting time for KM, with new technologies and new approaches sparking new opportunities. The KMWorld conference, the largest global gathering of KM thought leaders, practitioners, and authors, returns to Washington, D.C., this November.
The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management
12 Jul 2023
AI reaches many different areas within organizations—marketing, customer service, legal, finance, human resources, compliance, fleet maintenance, manufacturing, sales, and other business units as well. AI touches almost every piece of an organization's structure and operations, as well as their customer-facing presence.
AI 100 Trailblazer - Coveo AI: Helps Enterprises Achieve a Total Experience (CX + EX) Strategy
12 Jul 2023
With Coveo AI, companies get a best-of-breed, industry-leading platform (Gartner, Forrester) that amplifies existing systems and technologies. They also get a platform that leverages AI as it was meant to be used - to augment our human capabilities.
AI 100 Trailblazer: AI Knowledge Fabrics: Franz Inc.
12 Jul 2023
Financial institutions, healthcare providers, contact centers, manufacturing firms, government agencies and other data-driven enterprises that use AllegroGraph gain a holistic, future-proofed Data Fabric architecture for big data predictive analytics and machine learning across complex knowledge bases to discover deep connections, uncover new patterns and attain explainable results.