Why SaaS visibility matters
11 Jul 2022
With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success
5 Knowledge graph insights from KMWorld Connect 2021
24 Nov 2021
Knowledge graphs continue to make a splash in the KM space
Enhancing mobile engagement through the power of natural language processing
04 Aug 2021
Advancements in technology have changed how customers engage with businesses, and it's becoming more evident that customers want to be met wherever they are, in their preferred channel
2021 Digital CX trends: What you need to know about what’s next
29 Jul 2021
Don't settle for "back to normal"
The power and plight of personas
14 May 2021
Research shows personalization can reduce customer acquisition costs by up to 50%, increase revenue by up to 15%, and boost marketing spend efficiency by up to 30%
Capitalizing on the data economy: Why MDM and data governance have never been more critical
15 Mar 2021
Platform-style MDM solutions in particular provide the data model flexibility to allow the business to develop a common data model, often for the first time in an enterprise
Achieving a unified view for business without coding
23 Nov 2020
The chief advantage of using a common data model method for business users is the codeless means by which they can define their own business logic
How AI will help to shape the new normal
02 Sep 2020
To achieve its potential, there is no escaping the fact that AI must have accurate, clean, and managed data
Knowledge management and the impact of COVID-19
13 May 2020
Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect
Proven strategies to manage a work-from-home workforce
18 Mar 2020
The business world has evolved in recent years as more companies have opted for an increasingly distributed and mobile workforce through the widespread adoption of collaboration and conferencing technologies
Harnessing the power of text analysis
18 Mar 2020
Understanding natural language processing, common obstacles faced, and methodologies to overcome them
New Research: Businesses face a 'digital ceiling' in their transformation progress
02 Mar 2020
Companies have a difficult challenge breaking through to the most advanced levels of digital maturity
Vibrant network ecosystems are turning supply chains into competitive weapons
13 Jan 2020
The old paradigm for supply chain networks has run its course, and the future is in multi-enterprise, or multi-party business networks
Digital transformation: Starting the new year the right way
08 Mar 2019
A critical objective for companies today is the need to plug the gap between their expectations for digital initiatives and the outcomes they want to achieve. So what can business leaders learn from 2018 to help them make more informed strategic decisions this year?
3 Departments with Untapped Data Opportunities: CX, HR, and Sales
13 Feb 2019
Three departments in particular—customer service, human resources, and sales—are sitting on a goldmine of data. Now, it's time to show those departments the potential they've yet to harness, and to do so, they need to ask some questions.
What is Cognitive Computing?
05 Feb 2016
Video and transcript from a keynote speech by Susan Feldman on cognitive computing at KMWorld 2015. How cognitive computing can help spark innovation.