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Transversal, Heather Richards CEO: View From the Top


Transversal is a leading provider of enterprise knowledge solutions for the cloud. Our solutions are designed to help improve agent efficiencies in contact centres, deliver exceptional experiences in online self-service and increase business performance through employees and business partners. Transversal solutions are deployed at over one hundred blue chip companies providing mission critical answers to customers across the globe. Our focus is to connect people with knowledge, ensuring agents, customers and employees alike can find the right answer the first time and every time they need it.

Empowering the customer journey with knowledge ensures that organizations are delivering those exceptional experiences and unforgettable customer service that make them stand out from the crowd. Businesses that are successful in creating outstanding customer experiences will not only ensure customer loyalty; they will drive significant revenue for the business. Behind every exceptional customer experience is a truly great technology enabling incredible things to come together. Transversal provides a new generation of knowledge solutions that is changing the possibilities for businesses to delight customers in a world where consumers are more dynamic and empowered.

Our solutions are designed to fuel the confidence in delivering fast accurate answers to customers, partners and employees who rely on our software every day. Powered by advanced cognitive technologies that use natural language processing and machine learning, we have built a knowledge solution that delivers results that others can’t. Experience the most secure, reliable and trusted enterprise knowledge platform for the cloud.

745 Atlantic Avenue
8th Floor
Boston, MA 02111

Phone: 917. 717. 5101
Web: www.transversal.com

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