eGain’s trusted AI knowledge platform gives enterprises like British Telecom, Worldpay, and Healthfirst a governed foundation for every answer, action, and AI model they deploy. eGain was named a Leader in the Gartner Magic Quadrant for Customer Service Knowledge Management Systems (Gartner, Magic Quadrant for Customer Service Knowledge Management Systems, Pri Rathnayake, Jennifer MacIntosh, Patrick Quinlan, Drew Kraus, 16 July 2026). The platform’s growing lineup, including AI Knowledge Hub, AI Agent, and Evaluator, has earned recognition for turning scattered content into consistent, compliant experiences. eGain customers have increased FCR by over 20 points and reduced interaction costs by 75%.
One of the newest additions to the eGain portfolio is Composer, a modular developer platform built on eGain’s knowledge foundation. When IT teams need their AI applications to use the most accurate content, they can pull in whatever Composer component they need through open APIs, SDKs, and MCP servers, build agents that orchestrate and take action, and inherit enterprise security and governance automatically. Native MCP and A2A support connects teams to any LLM or agent.