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Verint: Customer Engagement is the Heartbeat of Your Brand

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Verint: Customer Engagement Cloud Platform

When your customers have questions or issues, they demand immediate, accurate answers in their channel of choice. This means unleashing your customer experience potential through Verint’s Customer Engagement Cloud Platform to:

♦  Drive personalized, proactive connections
♦  Seamlessly manage your workforce of humans and bots
♦  Create a CX-focused culture across your business
♦  Harness data to drive insights and action

Critical to any successful customer engagement strategy is the sharing of knowledge across the enterprise.

With your products and processes frequently changing, and the amount of information housed within your organization growing daily, customers and employees both struggle to find answers efficiently. Luckily, there is a better way.

Verint Knowledge Management™

Verint Knowledge Management™ is a market leading solution that works at the speed of your customers. It connects your company, customers, and bots with intelligent, easy-to use knowledge. Verint Knowledge Management delivers accurate, compliant, and consistent answers in real time across multiple customer engagement touchpoints. It can help your workforce become more effective as you quickly identify new knowledge and expand intelligence across regions and locations, supporting the distributed workforce. You can:

♦  Optimize experiences with contextual knowledge
♦  Power quicker, smarter, customer-centric answers
♦  Continuously improve and update to keep pace with customer needs 4Apply AI for data-driven insights and enhancements
♦  Deliver intelligence everywhere for always-on automation

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Web: www.verint.com

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