Critical to any successful customer engagement strategy is the sharing of knowledge across the enterprise.
With your products and processes frequently changing, and the amount of information housed within your organization growing daily, customers and employees both struggle to find answers efficiently. Luckily, there is a better way.
Verint Knowledge Management™
Verint Knowledge Management™ is a market leading solution that works at the speed of your customers. It connects your company, customers, and bots with intelligent, easy-to use knowledge. Verint Knowledge Management delivers accurate, compliant, and consistent answers in real time across multiple customer engagement touchpoints. It can help your workforce become more effective as you quickly identify new knowledge and expand intelligence across regions and locations, supporting the distributed workforce. You can:
♦ Optimize experiences with contextual knowledge
♦ Power quicker, smarter, customer-centric answers
♦ Continuously improve and update to keep pace with customer needs 4Apply AI for data-driven insights and enhancements
♦ Deliver intelligence everywhere for always-on automation