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Trend-Setting Products of 2012: eGain: eGain 10

eGain is the industry's only unified customer interaction and knowledge management software suite for sales and service. Rated #1 by analysts and trusted by leading companies worldwide, it helps businesses engage, acquire, and serve customers, delivering memorable experiences at every touch point. Modular, best-of-breed applications combine 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction.

eGain has a decade-long track record of successful on-site and on-demand deployments, and is the industry's first-ever on-demand application software for the enterprise. Available in multiple languages, the eGain suite consists of:

  • eGain Interactive Sales SuiteTM to transform B2C websites into interactive shopping destinations and eGain Service SuiteTM to transform traditional call centers into multichannel customer interaction hubs. Both suites include a range of applications to engage with customers through the web, social media, and contact centers.
  • eGain Customer Interaction HubTM, a common platform for managing processes and knowledge across multiple channels, contact centers, and departments.
  • eGain AdaptersTM, which provides certified integrations with leading business, call center, CRM, content, email, and social media software.
  • eGain Web Services APITM, which enables customer and partner innovation by customizing, extending, and leveraging eGain OpenCIHTM Platform capabilities.
  • eGain WidgetsTM (Mobile and Web), which consist of a range of powerful, lightweight mini-applications that enable "always-on" access to the interaction capabilities and vital business information in your eGain deployment from mobile devices and web interfaces.

To find out how this integrated and rich suite of products can help you woo, wow, and win customers, visit http://www.egain.com/products

1252 Borregas Avenue
Sunnyvale, CA 94089

(US): (800) 821-4358
(EMEA): +44-(0)1753-464646

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