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Trend-Setting Product of 2017: Verint: Verint Workforce Optimization for the Mid-Market

Verint® Workforce Optimization™ for the Mid-Market

Verint® Workforce Optimization™ for the Mid-Market is a unified suite of software and services that offer a comprehensive way to capture, evaluate, manage and analyze omnichannel customer interactions. Designed for small and medium-sized contact centers, this solution brings together functionality for voice and screen recording, quality management, workforce management and performance management.

The suite also can include Verint Knowledge Management™, to empower employees with quick, accurate answers to customer inquiries across channels, improve handle time, reduce errors, lessen training time and enhance the ?overall customer experience. With Verint Workforce Optimization for the Mid-Market, users benefit from simplified system administration and maintenance, intuitive interfaces and navigation, and reduced total cost of ownership, all at competitive price points.

Learn more at www.verint.com/mid-market.

Verint Systems
175 Broadhollow Road.,
Suite 100
Melville, NY 11747 USA

Phone: +1-800-4VERINT ?(1-800-483-7468)
Email: info@verint.com?
Web: www.verint.com

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