Trend-Setting Product of 2015: Verint Systems:
Verint Workforce Optimization
Verint® Workforce Optimization™ is a unified set of software and services solutions for capturing, analyzing and acting on customer and business intelligence across the enterprise. It can help your organization deliver smarter engagement and real-time guidance across the interaction channels and areas of the business that impact the customer experience, from contact centers and branch offices to the underlying back-office processes for service delivery.
The solution brings together functionality for quality management, call recording, workforce management, desktop and process analytics, performance management, eLearning and coaching. Because Verint Workforce Optimization’s functionality all works together, you can obtain greater insight into workforce performance, customer interactions, customer service processes and customer loyalty than you might from disparate systems and applications. With Verint Workforce Optimization, you can reduce operating costs, identify revenue opportunities and competitive advantages, and enhance performance, profitability and the customer experience.
Verint Workforce Optimization is part of the Verint Customer Engagement Optimization™ portfolio—which also includes advanced solutions for customer analytics and engagement management—and is designed to enrich customer interactions, improve processes and optimize the workforce. With Verint Customer Engagement Optimization, you can better connect and engage customers and employees across channels in highly contextual, personalized ways.
Find out why more than 10,000 organizations, including over 80 percent of the Fortune 100, use Verint Actionable Intelligence® solutions to improve enterprise performance and make the world a safer place. Learn more at www.verint.com/customer-engagement or by visiting www.verint.com.
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