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Trend-Setting Product of 2015: Transversal: Web Self-Service


To be successful in consistently delivering outstanding customer experiences, businesses need a modern knowledge solution that understands, predicts and provides cognitive intelligence that is vital to supporting the complete customer experience. We have totally reimagined how people interact with knowledge. Powered by Prescience™, our next generation cognitive knowledge platform, Transversal is changing the way companies provide mission critical answers to customers across the globe. Our approach to self-service is so innovative the answers your customers seek practically find them.

  • Powerful search accuracy—Transversal’s patented search technology utilizes machine intelligence to determine a customer’s real intent by relating concepts and recognizing the meaning of words in different contexts. The result is a search technology that delivers truly accurate responses.
  • Innate findability—We realize that most self-service journeys start with Google, Bing or some other public search tool. Transversal improves the natural findability of information by automatically optimizing knowledge for public search bots.
  • Anticipatory services—We can also predict what your customers want leveraging predictive search suggestions that minimize customer effort, and intuitive smart links that anticipate the information your customers might need next.

Transversal represents one of the best decisions you can make to impact customer experience. Your customers gain highly responsive, consistent service delivered across any channel. Your company benefits with improved resolution rates, increased staff productivity and enhanced retention of corporate knowledge. For more information on our cognitive solutions for web self-service, contact centers and enterprise HR, visit us on the web www.transversal.com

USA Headquarters
745 Atlantic Avenue - 8th Floor
Boston, MA 02111

1-855-212-5670 (USA)
+44 (0) 1223 488700

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