Trend-Setting Product of 2005 eGain: eGain Service™
Want to dramatically reduce customer interaction costs, improve service quality and boost customer retention? eGain can help. 24 of the Global 50 and growing medium-sized businesses rely on eGain to transform traditional call centers, helpdesks and web customer service operations into knowledge-powered multichannel customer interaction hubs, and differentiate themselves from the competition. Available in-house or on-demand, eGain Service™ is the industry's top-rated* eService software that includes integrated, best-in-class applications for web self-service, email management, knowledge management, web collaboration through chat and cobrowsing, automation of fax and paper-based interactions, case management, and service fulfillment—all based on a common platform.
*Q1 2005 ForresterWave report on eService and Patricia Seybold Group Bull's Eye Reports on customer service and knowledge management Contact us at: www.egain.com, firstname.lastname@example.org or call 800-603-4246
345 E. Middlefield Road
Mountain View, CA 94043, USA
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