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Trend-Setting Product of 2005 Knova: Service Resolution Management

Knova's service resolution management (SRM) applications reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and KM platform, Knova's suite of customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Knova solutions feature:

  • Workflows for Authoring and Knowledge Capture
  • Guided Natural Language Search

  • Next Generation Self-Service

  • Multi-Channel Collaboration

  • Integration with CRM and Incident Management

  • Root Cause Analytics

Industry leaders including H&R Block, Novell, Merrill Lynch, McAfee, Reuters and Cingular rely on Knova's award-winning solutions to deliver world-class customer service.

Knova Software, Inc.
10201 Torre Avenue, Suite 350
Cupertino CA 95014
Phone: 800.572.5748
E-mail: info@knova.com
Web: www.knova.com

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