Trend-Setting Product of 2005 Knova: Service Resolution Management
Knova's service resolution management (SRM) applications reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and KM platform, Knova's suite of customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Knova solutions feature:
- Workflows for Authoring and Knowledge Capture
- Guided Natural Language Search
- Next Generation Self-Service
- Multi-Channel Collaboration
- Integration with CRM and Incident Management
Industry leaders including H&R Block, Novell, Merrill Lynch, McAfee, Reuters and Cingular rely on Knova's award-winning solutions to deliver world-class customer service.
Knova Software, Inc.
10201 Torre Avenue, Suite 350
Cupertino CA 95014
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