The E-Mail Management Marketplace: KANA
E-Service solutions that set your customers free
When is e-mail support more than e-mail support? When it's part of a multi-channel solution that gives your customers the freedom to choose the service they want, how and when they want it.
KANA solutions for e-mail and chat are the industry's leading choice for high-volume email response management and real-time service, proven to support millions of customers and reduce response times by up to 50%. These solutions are even more powerful when combined with KANA's Web self-service and call center management, because they're all integrated by a customer knowledge base that puts real-time information at the fingertips of every agent. So whether customers call, email, chat, or use Web self-service, they get the same fast response and high quality of service.
KANA is a world leader in multi-channel customer service solutions, and e-service is one more reason why. If you love your customers, set them free—with KANA multi-channel service solutions.
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Menlo Park, CA 94025
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