Talkdesk: Talkdesk CXA - part of a unified platform built for the hybrid workforce

Talkdesk Customer Experience Automation: Built for the Hybrid Workforce

Customer service is entering a new era. AI agents are part of the workforce alongside human employees, but organizations need a new way to coordinate work across both. With 15 years of customer experience expertise, Talkdesk brings together market-leading Contact Center as a Service (CCaaS) for human employees and Customer Experience Automation (CXA) for AI agents—on a unified platform built for the hybrid workforce.

Together, these capabilities give organizations the foundation to manage human and AI workers, connecting customer context, enterprise knowledge, and business workflows so every customer need is handled in the right way. Trusted by global leaders like Canon, United Rentals, and Sysco, Talkdesk helps organizations improve productivity, reduce cost to serve, and deliver better customer experiences as their workforce evolves.