KMWorld Readers' Choice Award 2006: KANA
KANA is pleased to receive the KMWorld 2006 Readers' Choice Award in two technology areas, Email Management and Knowledge IQ Management. Together, KANA solutions deliver an integrated approach to customer service that reduces costs and improves customer satisfaction.
Boost service efficiency with knowledge. KANA IQ provides a single database for information and answers, so companies can deliver the same high level of service to every customer, every time, through every channel. KANA IQ guides agents to a fast resolution, and turns inexperienced agents into experts with minimal training. Whether it's used to support email, online chat, Web self-service or call centers—or all channels at once—KANA IQ makes every agent more effective.
Manage any volume of email support. KANA Response is the world's leading email response management system, proven to dramatically improve agent productivity, reduce costs, and let you easily manage exponential growth in email volume—while keeping your customers happy. Leveraging the power of KANA IQ, KANA Response is proven to reduce response times by up to 50% even when managing millions of customers.
No wonder KANA solutions are used by more than 600 companies worldwide. It's a multi-channel world, and KANA is the one solution you need.
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