KMWorld 2023 Video - The ROI of KM in National Non-Profits

Video produced by Steve Nathans-Kelly

A key point of pride in the food banking world is its ability to make small-dollar donations go as far as possible, and make justifiable claims on the order of “Your $1 donation can provide 10 meals.” But how do they achieve that level of efficiency?

At Feeding America, much of it is accomplished by an energetic and highly motivated workforce, but another key factor is effective information and knowledge management and internal processes. In this clip from KMWorld 2023, Feeding America Chief Research Officer Tom Summerfelt discusses the direct and ancillary savings the organization achieves through its well-defined KM roadmap.