KM and Collaboration Roundup
There are many ways to slice this, but we’ve made an attempt to summarize a set of solutions that provide an overall view of knowledge management and collaboration tools. This is a sampler; there are many more.
Analytics Suite, Service Suite, Attensity 360
Customer experience management.
BPM and workflow.
Multiple format intelligent search.
Automatic identification and extraction of concepts, automated classification, taxonomy management.
Agent Community GEN2
Intelligent software agents for idea generation, personalized monitoring, precision harvesting, data mashup.
Consona Knowledge Management
Resolution workbench, self-help portal, knowledge repository, search and navigation.
Customer Information Access Solutions (CIAS)
Customer self-service, content center agent dashboard.
eGain SelfService; eGain IVR
Customer service, contact centers, help desk.
Social software and marketing optimization.
Inference Engine and development tool.
Google Search Appliance, Google Apps
Enterprise search, e-mail, collaboration, calendar, document management.
Companies and Suppliers Mentioned