KM and Collaboration Roundup
Solution providers define knowledge management from many perspectives. For some, it's about social community engineering; for others, it's a matter of creating, delivering and leveraging information found in documents and databases. And collaboration also has its share of diverse definitions, which this sampler amply demonstrates.
Open source social business software.
Multiple format intelligent search.
Automatic identification and extraction of concepts, automated classification, taxonomy management.
Intelligent software agents for idea generation, personalized monitoring, precision harvesting, data mashup.
Consona Knowledge Management
Resolution workbench, self-help portal, knowledge repository, search and navigation.
Search analytics and auto-categorization.
Customer Information Access Solutions (CIAS)
Customer self-service, content center agent dashboard.
eGain SelfService; eGain IVR
Customer service, contact centers, help desk.
EMC Information Intelligence Group
Document capture for information access.
Google Search Appliance; Google Apps
Enterprise search, e-mail, collaboration, calendar, document management.
Document management and workflow.
InQuira for Knowledge Applications
Sales enablement and "intent" analysis.