KM Reality Award Finalist: EY:
Building a better working world

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Disruptive trends—digital transformation, big data and analytics, the health care crisis and massive infrastructure failure—are transforming global markets. EY’s ability to harness the power of ideas, knowledge and experience to build high-performing teams, create value for our clients and deliver exceptional client service is at the heart of our commitment to building a better working world.

Knowledge at EY

Our 20 years of formal knowledge management and investment in the use and reuse of knowledge content and enablers make us a recognized knowledge leader. Strong commitment to a knowledge sharing culture inspires us to keep pace with changing technologies, market trends and client needs. Knowledge is embedded in our culture and that provides our clients with a distinct advantage.

Everything we do is designed to improve client performance. Quick access to the latest knowledge resources—service delivery tools, research and sharing tools, leading practices, learning and more—lets us deliver exceptional client service to our clients. A clear focus on industry sector investment, emerging market activity and individualized market analysis give our practitioners the insight and experience they need to advise clients on the best course of action.

Our champion network

Our Advisory Knowledge Champion program is just one example of our success. Guided by a global Knowledge team, the network of local practice volunteer champions assumed responsibility for taking insights, knowledge tools and awareness of knowledge support to the Advisory practice. Champions support global tool and resource deployment, develop contextually appropriate awareness programs, lead content collection efforts and develop feedback channels for local practices. Working with local leadership, champions develop individualized plans to help local practitioners effectively find, use, refine and share knowledge.

In five years, the network has doubled in size to support similar practice growth. Its activities produced exponential growth in all of its goal areas: quality content submissions, awareness of knowledge services and tools, planned awareness activities and compliance with formal knowledge performance goals.

Strong leadership support, defined performance goals and customized awareness activities helped the program cultivate a robust knowledge-sharing culture. In the coming year, the network will add a specialized knowledge champion role to provide on-the ground champions with deep technical experience in critical service delivery tools to help our Advisory practitioners more quickly embrace and adopt new technologies.

About EY

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY is a global organization of member firms with 212,000 people based in 700+ offices in 150 countries.

ey.com/knowledge

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