Employing ECM in human resources
"NetSuite has really changed our game," says Fisher. "Nearly all our activities, including our Web site content, are handled by NetSuite. We don’t have to deal with multiple tech support organizations, and we don’t have to worry about backups and disaster recovery."
Fisher admits that it took a while to get used to having the company’s software and data online, but over time, the system’s reliability and functionality have made a solid case for NetSuite.
Publishing tools
Publishing policy manuals is one of the most commonly used capabilities of NetSuite within HR departments, according to Sean Kennedy, product manager at NetSuite. "The system has great tools to publish information and to provide proper access," says Kennedy. "NetSuite can also publish dynamically, so that a user sees what is relevant to their operational unit, department or geographic region."
Some HR capabilities, such as the workflow to handle employee reviews, are under development, and the company also plans to add new features to other product components.
Multifunction SaaS goes mobile
Mountz, a manufacturer and distributor of specialty torque devices, had become disappointed in the cost and service offered by its existing enterprise resource planning (ERP) program. At the same time, the company was considering switching servers from Microsoft to Apple. In the course of researching its options, Mountz discovered NetSuite, and after testing it in a small field office, rolled out the solution throughout the 70-person company.
Right away, Mountz began using the payroll function and Employee Center. It’s also using NetSuite to track its employees’ review dates and training status.The company is currently loading files from its server into File Cabinet to consolidate storage for its ISO 9000 quality management data.
"The support is great," says Gregg Johnson, CFO of Mountz. "One time, an upload failed. I received an e-mail notification, another one right away with the fix and a follow-up inquiry to see if the problem was solved."
Meanwhile, NetSuite worked with Apple to develop support for the Safari browser in its software product. With the introduction of the iPhone a few months ago, NetSuite became a mobile product through its SuitePhone offering.
"The iPhone is a true Web browser," Johnson says. "We can now put our manuals and other content from File Cabinet in the hands of our salespeople wherever and whenever they need it. They can check inventory levels or bring up reports for customers. The iPhone is incredibly easy to use, and NetSuite gives us access to all our resources."