Email Management Market Roundup: KANA Software
KANA E-Service Solutions Help You Master the Service Experience
We all know that great customer service leads to increased customer loyalty, but how can you ensure that your e-mail support is delivering the best possible service experience? By ensuring it is part of a multi-channel customer service solution.
KANA solutions for e-mail and chat are the industry’s leading choice for high-volume e-mail response management and real-time service, proven to support millions of customers and reduce response times by up to 50%. In addition, KANA’s integrated solutions allow companies to deliver consistent, quality service across all channels, including e-mail, chat, call centers and
KANA’s award-winning solutions are enabling more than 600 companies worldwide to master the service experience and thus increase customer satisfaction and loyalty.
181 Constitution Drive
Menlo Park, CA 94025
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