Celebrate the Success Stories of Knowledge Management - 2022 KMWorld Awards

E-mail archiving and management, Part 2: From niche to core component

The TCDI litigation support application has seamless access to all content stored within the Open Text records management system, meaning that duplicate copies of content do not need to be created and exported into the litigation support system. On the storage back end, Open Text integrates with multiple storage vendors, including Network Appliance, EMC, Hitachi Data Systems, StorageTek and Hewlett Packard.

Orchestria helps organizations comply with regulations and protect intellectual property. Its customers include some of the world's largest and most sophisticated corporations, including Goldman Sachs, Bear Stearns and Lehman Brothers.

Orchestria manages threats across all communication channels: e-mail, instant messaging, BlackBerry type devices, Webmail and blogs. Additionally, Orchestria's technology is embedded in Bloomberg Professional, Instant Bloomberg and leading archive providers. Its Active Policy Management approach detects policy violations in e-mail and Web activity before the message is sent or Web transaction is completed. Through Real-time Prevention and Intelligent Review, Orchestria defines policies, detects violations and initiates the appropriate action. That approach prevents inappropriate activity and deters repeat offenses while enabling compliance personnel to effectively target their review activity, the company says.

Orchestria's Smart Tagging optimizes archive storage by categorizing messages as they enter the archive. It selects and stores only essential messages and makes them easily retrievable.

Stellent's COO Dan Ryan, states, "Our focus is on ECM and records management. In RM, we have one architecture for managing physical and electronic records." Newly released Universal Records Manager (URM) has enhanced capabilities and manages e-mails declared as records in the repository. For EMM, Stellent relies on a variety of strategic partners. Stellent provides a records management agent that is different, depending on the partner. The company partners with Orchestria to provide e-mail policy management. "We particularly like their policy management capabilities," says Ryan.

Symantec gained its EMM and storage management capabilities by acquiring Veritas, which had acquired KVS prior to that, primarily for its Enterprise Vault product and customer base. VERITAS Enterprise Vault software from Symantec provides an archiving framework to enable the discovery of content held within e-mail, file system and collaborative environments, while reducing storage costs and simplifying management, the company says. Enterprise Vault manages content via automated, policy-controlled archiving to online stores for active retention and seamless retrieval of information. The built-in search and discovery capabilities of Enterprise Vault are complemented by specialized client applications for corporate governance, risk management and legal protection.

VERITAS Enterprise Vault 6.0 builds on its proven ability as a centralized archiving framework, according to Symantec, with support to archive additional data types and new features including the filtering of incoming messages for intelligent archiving and categorizing the archived data for enhanced retention and retrieval. For back-end storage, Enterprise Vault integrates with VERITAS NetBackup and other major data protection software. New features in VERITAS Enterprise Vault 6.0 include: support for additional sources of archived content; automated discovery, management and migration of PST files; intelligent archiving through filtering and categorization; and support for additional archiving hardware platforms.

Waterford Technologies reports more than 400 customers, including some large banks, manufacturing companies, local governments and even professional sports teams. Waterford launched MailMeter Storage Management last year. The product began as e-mail management and analysis software over five years ago. MailMeter products are architected to perform fast, and the company reports that its drill down report capability is a key competitive advantage. MailMeter goes beyond current needs--such as storage management, compliance and e-discovery--to find business intelligence, the company says. "We know that more and more companies will realize that the knowledge locked up within e-mail content and around e-mail transactions and behavior is the mother lode of intelligence that can be harnessed for making huge improvements in business operations, competitiveness and profitability," says Anthony Sanchez, VP of marketing.

The Zantaz E-mail Archiving Solution (EAS) family of products focuses primarily on storage management, while ensuring the long-term retention and instant retrieval of e-mail and files in the event of a regulatory investigation or discovery request. The ZANTAZ EAS product family includes EAS for Exchange, EAS for Notes, EAS Supervisor and Pre-Review enable (supervision and review of electronic communications, such as e-mail and IM, in accordance with industry regulations); EAS Storage Manager for automatic, policy-driven archive management; and EAS Search for high-performance searching and retrieval of electronic files.

Reported benefits include: elimination of PST headaches and minimum of e-mail and file system downtime; significantly lower IT overhead (by offloading e-mail and files to more cost-effective storage); reduced time and labor required to perform administrative tasks, such as backup and recovery; increased user productivity by eliminating mailbox quotas and improving user access to knowledge assets; improved file system infrastructure; and instant and transparent retrieval of e-mail and files.

ZipLip has approximately 250 enterprise customers, including Morgan Keegan, Bank of New York, Stephens, Walgreens and Pacific Life. In response to market demands, ZipLip believes it is able to make changes more quickly.

"ZipLip prides itself on owning every single line of code in our software, so whenever a new trend in customer demands emerges, or a need for new features driven by regulations is required, we are able to very swiftly and efficiently make changes and improvements to the system." says ZipLip CEO Kon Leong. "We were already ahead of the curve with pre-review, attorney-client privilege features and auto-categorization and pre-tagging, so we've been fortunate in that we haven't had to play catch-up in this space."

ZipLip was designed from the ground up to be 100% server-side Java, and based on Grid architecture. Its technical philosophy has always been one system, one rules engine, one repository--which has made it easier to add features and functionality to the system. ZipLip offers one of the few archival solutions that stores all data in a non-proprietary format, which means that clients will always have access to archived data even if they are no longer using ZipLip's software. 

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