AI 50 Trailblazer: BA Insight - Web Visitors, Customers, and Employees Are Simply Frustrated
We all know the old adage of “time is money”, and it has never been more true than in today’s world. People are used to having instant access to information right at their fingertips, with the ability to take immediate action. They have also become accustomed to just asking for what they need in regular language. This is the expectation, but the search experience on websites, customer portals, and enterprise applications is far from it, creating frustration and ultimately wasting time and money.
We are passionate about solving this problem, which comes down to relevant and actionable search results. Your website visitors, customers, and employees all deserve a connected, more accurate search experience.
BA Insight’s software portfolio transforms the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable. Our AI-driven, connector-based software works within the enterprise, customer portals, and websites. It turns searches into actionable insights, regardless of where your content or users reside.
Our software portfolio consists of:
• SmartHub, a user experience platform that integrates with AI technology, providing a modern, web-like search experience
• AutoClassifier, automated tagging delivering relevant first page results
• Connectors, enabling search across 80+ information sources
• SmartAutomation, uses API-led connectivity to make search actionable
It doesn’t matter:
• if information seekers are web visitors, customers or employees
• where your users are
• which applications they work in
• where your content resides
…we put an end to bad search experiences by intelligently connecting knowledge to knowledge seekers.
7 Liberty Square, Suite 3
Boston, MA 02109-5812
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