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AI 100 Trailblazer: Lucidworks - Lucidworks Makes Search a Superpower

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Lucidworks has more than a decade of solving the most complex search problems with mature and innovative products. High customer expectations and an industry need to create best- in-class digital experiences drive organizations to transform their online customer and employee journey. Lucidworks believes that the key to that best-in-class digital experience starts with search and browse—it’s the place where customers and employees act with the most intent.

Lucidworks Fusion platform provides customers with a powerful, adaptable search platform that captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. The world’s largest brands, including Crate & Barrel, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks’ suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees.

Gartner recently recognized Lucidworks as a leader in the Magic Quadrant for Insight Engines and stated: “Lucidworks’ approach shifts the emphasis from administrators to subject matter experts by automating much of the work using KPIs, supervised learning and business-facing tools.”

In 2023, Lucidworks announced an expanded partnership with Google Cloud Platform, including the release of Google Cloud Retail Search and other joint solutions that improve relevance and user experience in key use cases and verticals. The company also announced its inaugural integration with a large language model, ChatGPT, to empower customers to get the benefits of this cutting edge technology with the guardrails of a well-tested search solution.

Lucidworks makes search a superpower. Learn more at Lucidworks.com.

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