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2008 KMWorld Promise and Reality award winners

The criteria


Many companies promise that their technology is the best knowledge management solution. This award is given to the organization that is delivering on its promise to customers by providing innovative technology solutions for implementing and integrating knowledge management practices into their business processes. The award-winning organization demonstrates how it goes beyond simply delivering technology to working with clients to ensure that both the technology and knowledge processes are embedded into the work processes. In other words, it helps organizations realize positive business results.


In many organizations, knowledge management is just rhetoric. This award recognizes an organization in which knowledge management is a positive reality. The recipient of the KM Reality Award is an organization demonstrating leadership in the implementation of knowledge management practices and processes by realizing measurable business benefits. To receive this award, the knowledge management program must demonstrate clear business value, have senior management support and produce clearly defined metrics to evaluate the program and its impact on organizational goals.

KM Award finalists

Each year, we receive scores of nominations for these awards, and although each provides insight into the broader knowledge management space, certain entries deserve special acknowledgement. We encourage you to visit the company Web sites to learn more about the promise and reality of these offerings.

KM Promise

ABBYY USA  ABBYY FineReader—transforms scanned images, digital photographs of documents and PDF files into editable and searchable electronic files.

Mindjet MindManager—a legitimate alternative to standard word processing and presentation software tools that force business thinking into linear, outline-oriented documents.

North Plains Systems TeleScope Platform—a rich media/digital asset management solution for small to midsize businesses and design studios.

Planitax  Corporate Tax Horizons—tax information management solutions and services that enable corporate tax departments to efficiently and effectively manage data.

SpringCM  Privia—bid and proposal life cycle management software that integrates document management, productivity tools and best-practice workflows into a common workspace.

KM Reality

Avaya  with support from Knova InSite—a rich, simple-to-use knowledgebase for the public customer support site.

Concur Technologies  through implementation of Appian—a business process management solution for the on-demand employee spend management provider.

Katzenback Partners—proprietary knowledge management system to increase internal and external effectiveness for the business consultancy.

The Lexington Clinic with support from ABBYY—a sweeping claims processing solution makeover for Kentucky’s largest multispecialty medical practice.

The National Agricultural Library Digital Repository with support from ZyLAB’s ZyIMAGE system—worldwide digital access to the full text of selected historic U.S. Department of Agriculture (USDA) publications, which provide details into environmentally friendly practices.

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