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KMWorld NewsLinks - April 27, 2021


NICE acquires MindTouch and launches CXone Expert

CXone takes a holistic approach to improving both agent and customer experiences

VMware introduces platform to assist remote workers

This new solution enables a highly engaged workforce; delivers broader, more effective security; and reduces costs and operational overhead

Sinequa launches cloud optimized intelligent search platform on Microsoft Azure

Sinequa for Azure enables users to get precise insights to natural language queries

KM In Practice

Goodyear rolls out digital customer service with eGain 

"Service is where the customer experience rubber meets the road," said Ashu Roy, eGain CEO.