KMWorld NewsLinks - January 19, 2021

Features

Information governance 101: The regulatory compliance survival kit

Mapping data's flow throughout the enterprise is pivotal for securing information assets since it allows organizations to consider what they're trying to protect and what that requires.

News

Clarabridge CX Analytics launches AWS Contact Center Intelligence solution

Clarabridge CX Analytics with integrated AWS CCI call analytics capabilities provides a holistic voice-of-the-customer platform

Informatica introduces its first Customer 360 platform to transform customer experience

Delivers an "all-in-one" enterprise-scale master data management SaaS solution

Salesforce rolls out loyalty management to help drive more meaningful customer experiences

Helps organizations companies offer personalized consumer experiences and evolve their loyalty programs to stay current with customer expectations

The Future of the Future

The enterprise of the future: Yesterday, today, and tomorrow

Today, much of the knowledge we need is readily available. The problem is having the courage and fortitude to properly act on it.

ViewPoints

On your mark, get set, Zoom: Starting off right in collaboration app e-discovery

Considerations lawyers should explore to get a handle on the role of collaboration tools and Zoom in their broader e-discovery landscape