KMWorld NewsLinks - March 31, 2020

Features

The critical role of enterprise content management in digital transformation

The ability to personalize is an indicator that an organization is managing its content well enough to deliver what each individual needs.

4 Guiding Principles of Knowledge Governance (Video)

Land Title & Survey Authority of British Columbia (LTSA) policy manager Lisa Poeckert discusses the principles the LTSA applied in building its data governance model in this clip from her presentation at KMWorld 2019.

News

Zendesk and Tata Consultancy Services partner to offer enriched CRM solutions

As part of this alliance, global companies will benefit from TCS' technology expertise and Zendesk's support, sales, and engagement software to meet customers' rapidly evolving demands and transform their experience

Aisera offers AI remote working assistant to healthcare providers during COVID-19 pandemic

The Aisera Virtual Assistant will help hospitals and government agencies deliver responses to the high volume of questions, concerns, and inquiries

Copyright Clearance Center offers support for educators

CCC partners with 40+ rightsholders to authorize new uses of existing learning materials at no cost as educators cope with remote teaching during COVID-19 crisis

KM In Practice

New York City Department of Transportation relies on Mindbreeze InSpire  

NYCDOT's objective is to deliver widely scattered but valuable information to the appropriate users and departments at the right time and in the right context

ViewPoints

Harnessing the power of text analysis

Understanding natural language processing, common obstacles faced, and methodologies to overcome them