KMWorld NewsLinks - October 18, 2016

Features

E-commerce: managing complexity

In general, retailers have done a good job with e-commerce storefronts and consumer interfaces, but they have not invested in the backend for order management, warehousing and logistics, a Gartner analyst says.

News

Guidance Software Partners with kCura to Accelerate E-Discovery Processes

Combined EnCase and Relativity integration provides improved capabilities for e-discovery customers

Hitachi and Measured Search Partner on Secure Solr Search in the Cloud

New offering provides Solr customers with solution to perform search against confidential data

Konica Minolta to Offer Suite of Document Scanning Services

Services are targeted at helping clients to manage content by digitizing documents efficiently and securely

KM In Practice

Managing many calls in many countries

Automation provided by system puts the resource planning team at Rentalcars.com in control of scheduling and gives the contact center managers complete visibility of their operations.