KMWorld NewsLinks - August 06, 2015

Features

It’s not just about money in financial services
Information is imperative!

Financial services companies are using a variety of knowledge management solutions to locate documents and disseminate information across the enterprise, for improved contact center performance and to mine data from employee feedback surveys.

News

Upgraded archiving platform from Smarsh

Enhancements and new standardized packages

SDL launches Trados Studio 2015

Toward seamless global customer experiences

Video conferencing, audio calling and screen sharing from Intellinote

Adds to quiver of communication, collaboration and productivity tools

KM In Practice

Gaining insight to manage chronic disease

Predictive analytics and patient engagement