KMWorld NewsLinks - August 07, 2014

News Analysis

Achieving ECM program excellence

News

Easing omnichannel implementation with eGain

To acquire Exony to add contact center management and voice analytics

Sitecore premieres Sitecore Commerce

Customer experience management with integrated commerce solution

Analytics-based customer insights from FirstRain

Delivered through mobile calendar

KM In Practice

Analytics aimed at helping seniors stay in their homes

Sensor technology promotes wellness and safety for clients