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KMWorld NewsLinks - June 14, 2011


Social software sustains collaboration

"The best way for people to share knowledge and be creative is by working closely in a community environment, so we wanted a solution that brought people together..."


Changes in Latitude from Endeca

Plus new customer experience management steps to the front

The social contact center

Attensity lifts veil on Respond 5.1

Unified, predictive decisioning

Pegasystems brings new tools to BPM

KM In Practice

Logistically speaking, BI helps