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KMWorld NewsLinks - March 21, 2023


The evolution of the omnichannel experience

In the past, omnichannel capabilities were the means of engaging consumers with brands via the digital channel of theirchoice, while still maintaining a consistent experience across those mediums. They've become much more.


Google Cloud and Workspace introduce new generative AI capabilities

Additionally, bringing the power of generative AI to developers and businesses through Google Cloud and MakerSuite

Intercom unveils AI customer service bot built with GPT-4 technology

It features built-in safeguards to increase accuracy, reduce misinformation, and avoid misleading answers or off-brand topics

Vendr debuts Workflows to ease the procurement process

Procurement engine enables teams to set up automated processes; provide visibility across the entire organization; frees up time for strategic work

How KM Is Redefining Federal Records Management

GSA KM Specialist and Senior Records Officer Dave Simmons discusses the role of KM in the future of federal records management in this clip from his presentation at KMWorld 2022

Common Records Management Roadblocks

Enterprise Knowledge Consultant Angela Pitts discusses access, technological, and other barriers to effective records management in this clip from her presentation at KMWorld 2022

KM In Practice

HID and iPassport partner to create an identity verification solution for the transportation sector

AI-powered passenger identity verification technology enhances travel experience, optimizes airport efficiencies