KMWorld NewsLinks -
September 14, 2021
Modern customer service—More social, more intelligent
Efficiency has been a big motivator for the use of RPA; in customer support applications, a goal has been to use bots to help agents reduce handle time for customer calls.
eGain creates Knowledge Hub to bolster digital transformation of customer engagement
eGain Knowledge Hub fills a gap in digital customer engagement while eliminating chaos from islands of knowledge and customer context
Acquia advances digital experience platform with acquisition of Widen
Widen cloud-based DAM and PIM software enables brands to manage marketing workflows
InMoment completes acquisition of Lexalytics
The combination of technologies offers flexibility to organizations that require private, public, or hybrid cloud text analytics infrastructures
KM In Practice
Oracle Cloud is on the menu for Burger King franchise operator
Corporativo GES can see where it can improve operations down to the individual franchise location
Analytics in action: Where do you land on the data maturity curve?
These five stages can help define priorities and smart steps for long-term business impact