July/August 2014, [Vol 23, Issue 7]
Content management: drivers of effectiveness
Part 1: Building the strategy and getting the right people involved
Delving into customer thoughts: TEXT ANALYTICS provides insights
Financial service firms tap a wealth of KM features
Click-through rates for mobile site visitors have increased from 15 percent to 50 percent, and the mobile traffic has increased by 8 percent.
E-discovery: sifting through the evidence
Unlikely tension—Ignition springs, information and KM
Organizations whatever their ilk face mounting costs for information access. The indirect costs—that is, the money spent that is part of business—may be even higher. When leadership lacks management skills and technical insight, disasters become more likely. I thought about this as I learned about General Motors' (GM) ignition spring problem. The company experienced a knowledge management implosion in my opinion....
Cognitive computing: Beyond the hype
Cognitive computing should redefine the relationship between people and their digital environment. Context is the new element at the heart of this next computing frontier....
The right to be forgotten
I understand why the top European court has insisted that Google remove links upon request. We'd all like some things on the Web to be forgotten. There are a few things I myself wouldn't mind having removed....