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An introduction to the knowledge exchange software market
Call centers rely on rapid response
Competitive intelligence: ingredients for success
Getting data in the hands of knowledge workers
Optimizing market intelligence monitoring systems
Personal Toolkit: Out of thin air
Port security: KM expedites commerce, thwarts terrorism
Portal progress and knowledge management: the framework
Telcos ring up customer service with KM
The next-generation search market in 2002: Will Google reign in 2003?
The arrogance of knowledge