KMWorld Cover

October 1998 [Volume 7, Issue 11]

Features

Applying KM to customer interaction

ARMA '98: records + KM

COLD revenue exceeded $1 billion

Easier buying for the enterprise

Elegance in information

Gaining customer loyalty through informatio

Hot debuts at KMExpo

IBM OnDemand is more than just a COLD product

Industry excellence recognized

Major vendors pushing KM infrastructures

Mining the COLD warehouse for business intelligence

Quick take at KMExpo

Stop, look, listen and learn

Take an active role in the KM market as a KMC member

Task force tackles IP management issues

The business uses of OCR

The value/benefit calculation for high-volume image capture

Tips for strategic IT planning

Transforming the call center with problem resolution applications

Xerox, IBM in knowledge pact - Document Centre devices get Lotus Domino integration

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