Biographical Information

Sharon Einstein

Vice President and General Manager, NICE Customer Experience Analytics

Articles by Sharon Einstein

AI 50 Trailblazer: NICE nexidia - The Power of AI in Transforming Customer Experience

With Enlighten AI for CX, every second of every conversation is analyzed to identify the successful behaviors that drive extraordinary experiences. CX organizations now have a complete, objective, and automated analysis of every interaction. A suite of innovative CX solutions operationalizes these insights, accelerating action and turning customer service into a real competitive differentiator.