Articles by Sharon Einstein
AI 50 Trailblazer: NICE nexidia - The Power of AI in Transforming Customer Experience
With Enlighten AI for CX, every second of every conversation is analyzed to identify the successful behaviors that drive extraordinary experiences. CX organizations now have a complete, objective, and automated analysis of every interaction. A suite of innovative CX solutions operationalizes these insights, accelerating action and turning customer service into a real competitive differentiator.