Biographical Information
Samantha Middlebrook
Senior Director of Product Marketing and Management Contact Center Productivity, Upland RightAnswers
Articles by Samantha Middlebrook
Contact center’s AI use when it comes to customer experience - Upland RightAnswers
13 Mar 2024
Customer experience predictions for 2024: service expectations escalate, concerns over data security, the rise of augmented reality technology, evolving AI capabilities.