How Smarter Processes Lead to Smarter Decisions
By using smart process applications, business users can draw relevant data from a wide range of sources, including core ERP, CRM and supply chain management applications, with confidence that they are receiving the latest and most accurate information. In addition, business users can improve communication with colleagues, customers, partners and other stakeholders through built-in collaboration tools.
What To Look For
Like all major technology shifts, smart process applications create both opportunities and challenges.
As you explore the world of smart process applications, consider the collaborative activities that could be improved in your organization and offer the greatest impact. Then map out how access to relevant data, analytics and better collaboration can boost efficiency and improve process outcomes.
Begin with the right solution-development platform, which will deliver all the core capabilities you need from smart process applications. That platform should empower a technology vendor, its partners and its customers to develop solutions that address a wide range of vertical and horizontal use cases such as loan servicing, benefits, claims processing and contracts management—all without the rigidity of traditional point solutions. From that solid platform, the right solutions will provide content and process analytics to drive visual reports, as well as charts and dashboards to monitor processes, productivity and business trends.
It will also offer built-in business process management to help professionals at every level make better-informed decisions, thanks to processes that are collaborative and dynamic.
All smart process applications should bring content and insight to the mobile user. What's more, the delivery of these solutions needs to be cloud-ready, giving organizations the option to deploy on premise, off-premise hosted, or used as software as a service (SaaS).
Empowering People and Driving Better Results
Smart process applications offer the power to automate predictable tasks and empower people to make better decisions for the less predictable, more human-centric activities.
Integrating current and relevant information enables collaboration and provides context required to support better-informed decisions. As a result, individuals—and by extension, their entire organizations—can become more successful and productive in making decisions that ultimately promote corporate objectives.
For additional details on the EMC Documentum xCP solution development platform and the smart process solutions available today, visit www.emc.com/xcp.