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  • November 11, 2019
  • News

FrontdeskAI to further extend AI assistants to healthcare providers

FrontdeskAI, developer of artificial intelligence (AI) assistants for location-based businesses and franchises, will make its family of phone and web-based AI assistants available to healthcare provider and specialist location-based retail markets.

FrontdekAI solutions combine a set of proprietary algorithms, a proprietary database of B2C natural language interactions, and knowledge graphs, together with human-in-the-loop feedback to create bespoke, human-like interactive conversations with customers.

FrontdeskAI assistants understand context and can correlate customer questions so that they respond to customer calls while constantly learning and improving their engagement.

As well as improving customer service, FrontdeskAI assistants deliver a rich source of information and reporting about customer requirements, preferences and usage patterns so that businesses and franchises gain a deep understanding of their business and potential missed product and service opportunities. They also provide real-time updates around new appointments, cancellations and rescheduling to front-of-desk staff to improve their efficiency and productivity.

The expansion follows the rapid adoption of FrontdeskAI AI assistants in the health and wellness market where the company has achieved an 87% uptick in new customers year-to-date, including 100% increase in franchise customers and 160% increase in customers from the fitness sector.

There are now several hundred companies in the health and wellness market using FrontdeskAI assistants to automate and improve front desk processes and customer engagement.

For more information about this news, visit www.frontdesk.ai.

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