Pegasystems CRM in the cloud

Pegasystems has released Pega Cloud for CRM, which has been designed to allow customer service organizations to use Pegasystems’ intent-driven, multichannel contact center solution in a hosted environment. The company says there is no lock-in with Pega Cloud for CRM, which offers organizations the ability to start on the cloud and easily move on-premise if they so choose. Pega Cloud for CRM also provides clients with enterprise-level security, backup and support, Pegasystems adds.

Further, it says, Pega Cloud enables organizations to start small and grow with Pegasystems Build for Change technology in their customer service projects, eliminating deployment concerns that often stall traditional CRM deployments. The company explains that Pega Cloud for CRM provides clients with the agility to move their solution from the cloud to an on-premise solution if they wish, without locking them into only running their applications on the cloud. Pega Cloud for CRM also helps address deployment concerns typically associated with the cloud by meeting stringent security and regulatory requirements, empowering organizations to quickly implement mission-critical customer service process solutions, while also providing data center level scalability.

Pricing for Pega Cloud for CRM starts at $200 per user, per month.