Omni-Channel Customer Experience Expert Topbox Scores New Funding

Topbox, a provider of omni-channel customer experience analytics software, has added a new funding in a round led by Telescope Partners, a growth equity firm based in San Francisco.

Topbox’s SaaS platform aggregates and synthesizes customer interactions from every channel and at every stage of the customer lifecycle for analysis, trends discovery, and reporting, helping brands to better understand their customers and journeys.

Combining voice and text data from calls, chat, SMS, email, social media, reviews, surveys, and more, Topbox aims to provide businesses with a comprehensive view of the customer experience, and the ability to drill down into friction points, product insights, and cost-to-serve performance.

Topbox was founded by executives from the BPO/Contact Center space who recognized speech-to-text software was generating mountains of customer feedback data but doing very little to help businesses improve customer service, product development, and brand management. Topbox plans to use the growth capital to scale its marketing, sales, and development efforts.

The company’s goal is to expand its list of clients such as Cable & Wireless, Orvis, Bed Bath & Beyond and Western Union, while continuing to develop the platform to deliver actionable insights, said Topbox CEO Chris Tranquill.

To learn more visit www.topbox.io