NICE debuts Enlighten XO to transform self-service interactions

NICE is launching Enlighten XO, a solution that automatically generates insights from human conversations to build smart self-service with advanced AI.

Enlighten XO turns self-service interactions into engaging experiences, according to the vendor. Additionally, Enlighten XO streamlines the development of digital self-service applications by injecting data from past interactions to optimize future self-service experiences.

With Enlighten XO, organizations can now take a data-driven, self-learning, empirical approach to increase self-service effectiveness and drive exceptional experiences, according to the vendor.

Enlighten XO takes the guesswork out of self-service development with purpose-built AI models that identify customer intents, training phrases, and problem-solving activities that ensure success. Armed with superior data and insights, organizations can accelerate their digital transformation and turn self-service into a competitive advantage.

“Soaring demand for digital service is driving organizations to accelerate their digital CX transformation and drive full resolution on their digital platforms, ” said Barry Cooper, president, WCX. “Enlighten XO makes self-service applications smarter by deriving intelligence from consumer conversations across all channels. We’re excited to introduce Enlighten XO to the market and make self-service capable of creating engaging experiences.”

For more information about this solution, visit www.nice.com.