Improving KM and Web self-service
RightAnswers has launched SuiteApp, which has been built using NetSuite’s SuiteCloud Computing Platform. The companies say the integration of RightAnswers’ Unified Knowledge Platform and NetSuite combines CRM and knowledge management and delivers a solution that improves customer service by allowing customers to get correct answers to their questions more quickly and easily through Web-based self-service. They add that further benefits can include improved effectiveness and operation of customer support departments by helping to reduce call volumes and costs, decreased escalations and increased productivity.
RightAnswers claims SuiteApp blends software, knowledge, automation and services specifically designed to help organizations manage and share knowledge in order to deliver an enhanced user experience, allowing organizations to provide solutions to customer inquiries without having to leave their NetSuite interface. Customers can access solutions 24/7 conveniently from multiple channels including their Web browser, e-mail, smart phone, tablet and others, giving them the answers they need, when they need it.
NetSuite explains SuiteCloud is a comprehensive offering of cloud-based products, development tools, and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. SuiteCloud Developer Tools provide a comprehensive cloud customization environment, whether you're extending NetSuite to fit your business needs or developing completely new applications. SuiteCloud Developer Tools include workflow management, scripting, analytics, Web services and more.