Glassbox solutions now available on Salesforce
Glassbox is launching its Digital Experience Orchestration and big data analytics solution on Salesforce AppExchange, empowering customers to revolutionize the way customer service departments handle customer queries and complaints.
With this first use case being released, customers’ service agents can benefit from both real-time and historical session replays from web and mobile devices, being able to identify immediately the nature of the queries they receive and how to address them.
Many of Glassbox’s key customers are already using Salesforce, so this integration has been one of the company’s key priorities this year Glassbox continues to significantly scale-up the business, said Yoav Schreiber, COO at Glassbox.
Salesforce AppExchange, a leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways.
With more than 5,000 solutions, 7 million customer installs and 80,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
For more information about this news, visit www.glassbox.com.