Enterprise feedback management from Verint

Verint has launched enhancements to its Enterprise Feedback Management solution. The offering is part of Verint’s broader Customer Engagement Optimization portfolio, which is designed to connect an organization and its employees with customers over a sustained period of time, continually advancing customer experiences by enriching interactions, improving processes and optimizing the workforce, says the company.

Verint Enterprise Feedback Management helps provide a stronger foundation for creating more engaging digital experiences. Key feature updates include a new survey engine, enhanced question presentation, an integrated and easier-to-use SMS survey deployment for mobile devices, and improved reporting, analysis and case management capabilities.