Cloud-based self-learning search from Coveo
Coveo, has introduced Reveal, a cloud-based, self-learning search service for the enterprise. Coveo describes Reveal a patent-pending, analytics-based machine learning service that continually analyzes search behavior patterns to understand which results and content lead to the best outcomes, such as customer self-service success.
In addition to intuitively enhancing search results so the best-performing content always rises to the top, Coveo claims, Reveal automatically delivers the most relevant search results and proactive recommendations. Based on analytics and machine learning, Coveo Reveal acts as a ‘data scientist in a box,’ enabling organizations to create high-impact search experiences without the effort traditionally associated with deep taxonomies, extensive metadata projects, manual search tuning and the complexity of machine learning projects. Coveo highlights the following features and capabilities of its new Reveal service:
Understands intent, learns what people need and delivers it: Coveo Reveal continuously learns and adjusts based on the intelligence gathered from the community of users’ search behavior and successes to improve the results and experiences for everyone. Even without an explicit match between what is entered as a search and the right result, Coveo Reveal understands intent and what works, and simply surfaces the right answer.
Users find more with less effort: Coveo Reveal enables organizations to create high-impact search experiences without the effort traditionally associated with manual search tuning and complexity of machine learning projects.
Does the heavy lifting: With Coveo Reveal, IT and business organizations can deploy higher-level, simpler taxonomies; not struggle with extensive metadata management programs; and use basic, lighter-weight thesauruses that will not become outdated as quickly as they are created.
Automates search tuning and offers precision control for administrators: The automated relevance tuning performed by Coveo Reveal works in tandem with the rules and tuning established by administrators. It offers intuitive precision control for administrators, allowing them to also manually analyze behavior and boost specific results.
“Upskill” employees and customers all the time: When people have the most relevant information at the precise moment of need, they learn in real time. Coveo Reveal gives everyone the information they need, when they need it, based on what has helped others in the past with the same or similar issues.
The first Coveo Reveal-powered capabilities will be available in Coveo for Salesforce—Community Cloud edition.